We’re so sorry about that — let’s try to figure out which of the issues, and solutions best fits why it won’t work for you on this site:

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Check sites we support

First things first, let’s check what sites we currently support and sites we don’t support just yet:

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Support:

  • YouTube
  • Canvas
  • Zoom
  • Panopto
  • Yuja
  • Echo360
  • Bluejeans
  • WebEx

There are definitely a lot more sites we don’t support yet. If you believe your site isn’t supported please make sure you’ve filled out the request form here: Request Form

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Check if your Chrome extension is updated

To do this — please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension.

Now that you’ve done this — please try the following steps:

1

First Step

Open the video you want to import.

2

Second Step

Click the chrome extension.

3

Third Step

Import!

Chrome extension is not working on Canvas?Chrome extension is not working on Zoom?