Warning: You will be auto-charged for your plan at the end of your billing cycle. If you don't want to auto-renew, read the steps below to cancel auto-renewal for subscriptions in Knowt. Please note that, due to our refund policy below, turning off auto-renewal within 3 days of purchasing your plan will automatically refund your purchase. Please wait until the 3 days are up before cancelling auto-renewal so that no billing errors occur.
Steps to cancel auto-renewal
Visit settings, go to "Your Plan," and click "Cancel Subscription."
Fill out the reason you're cancelling your subscription.
Submit cancellation!
If you're eligible, you'll receive an automatic refund based on our refund policy below.
Refund policy
Within 48 hours of renewal or initial subscription, we’ll refund you the full amount (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
You can reach out up to 72 hours after in order to receive a 50% refund as well (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
Depending on your bank, it can take 5–10 business days to see the refund in your account.
If you have any more questions, please feel free to reach out to our team using the built-in support chat.
On the app?
Go to your Profile page in the bottom left of your screen.
Click the settings icon in the top right of your screen.
Click on the "Plans" section
Click "Cancel Subscription" and follow the steps!
How do I speak with the team?
Here's how to contact the team via our support chat:
After viewing an article (like this one) in our help center popup, press the back button in the top left of the popup.
Now that you've navigated back to the help screen, you can message us directly via the "Send us a message" button at the bottom of the popup:
