Troubleshooting Help
Are you experiencing an issue with your video upload of not being able to continue, specifically when attempting to click the next button? See the instructions below to troubleshoot.
Note: It'll take slightly longer to get a response through email. The support chat is the best way to get in contact with Knowt support — click Help in the bottom-left corner of Knowt and choose Contact Support.
Tip: If your video is not uploading, please first try disabling your ad blocker. If that doesn't work, please email the file to [email protected] with the subject FILE NOT UPLOADING in all caps.
If your file is too big for email, upload it to Google Drive first and send us a link to it there (make sure it's shared publicly).
If the video you click "Next" on doesn't respond, select the home button to return to the Knowt home page.
The file card for the video you uploaded should still show up. You can then open it to get back to your video and try again.
If you have any more questions or need any more help, please feel free to reach out to our team by clicking Help in the bottom-left corner of Knowt and choosing Contact Support.