Check if your Chrome extension is updated
To do this -- please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension.
Now that you've done this -- please try the following steps:
Open the Canvas video you want to import.
Click the chrome extension.
Import!
If this still doesn't work, please check the next section!
Check if your Canvas video has no transcript
Knowt currently does not support Canvas videos without transcripts through the chrome extension, but you can download the video and use it! Here's how:
Play the video.
Download it to your device.
Upload the video on the Knowt site here.
Click select files.
Select the video you downloaded.
Click confirm, then click next.
If you believe your problem doesn't fall into any of these situations, please make sure you've filled out the request form here.
If you have any more questions, please feel free to reach out to our team using the built-in support chat.
Here's how to contact the team via our support chat:
After viewing an article (like this one) in our help center popup, press the back button in the top left of the popup.
Now that you've navigated back to the help screen, you can message us directly via the "Send us a message" button at the bottom of the popup:
