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Chrome extension is not working on my site?
Chrome extension is not working on my site?

We're so sorry about that -- let's try to figure out which of the issues, and solutions best fits why it won't work for you on this site:

Abheek Pandoh avatar
Written by Abheek Pandoh
Updated this week

Check sites we support

First things first, let's check what sites we currently support and sites we don't support just yet:

Sites we Support:

  • YouTube

  • Canvas

  • Zoom

  • Panopto

  • Yuja

Popular sites we don't support yet:

  • Echo360

  • Bluejeans

  • WebEx

If you believe your site isn't supported please make sure you've filled out the request form here: Request Form, so we can review!


Check if your Chrome extension is updated

To do this -- please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension.

Now that you've done this -- please try the following steps:

  1. Open the video you want to import.

  2. Click the chrome extension.

  3. Import!

If you have any more questions, please feel free to reach out to our team using the built-in support chat.

Here's how to contact the team via our support chat:

  1. After viewing an article (like this one) in our help center popup, press the back button in the top left of the popup.

  2. Now that you've navigated back to the help screen, you can message us directly via the "Send us a message" button at the bottom of the popup:

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