I usually log in via email, but don't know what email to use!
If you've forgotten your email or are not able to log in with an email you expect to work, please send us a message through the built-in support chat with a list of possible emails you could have used to create an account. We may be able to check what email it is and reset things for you!
I know my email, but forgot my password
If you've forgotten your password, please follow this article to learn how to change it.
I keep getting logged into the wrong Google account
Tip: Another fix for this is simply logging out of the other accounts on your browser/Gmail and then logging back into the correct account!
To fix this, please clear your cache on your browser. Please see below based on your browser:
Safari:
Click on the Safari drop-down menu and select Preferences.
Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
Select the Develop drop-down menu on top. Click Empty Cache.
Firefox:
Visit settings.
Click on privacy and security.
Click on clear data.
Please only keep cached web content checked.
Press clear!
I usually log in with Google but it's not letting me in
Make sure you are signed in to the proper account by visiting Google and clicking on the profile picture at the top right of Chrome (to the right of the Gmail button).
If you are signed in to a different Google account than the one you use for Knowt, click sign out, then log in to the correct account and try to open Knowt.
If you are still not able to log in with an email you expect to work, please send us a message through the built-in support chat with a list of possible emails you could have used to create an account. We may be able to check what email it is and reset things for you!
I usually log in with Apple but it's not letting me in
Make sure you are signed in with the correct Apple ID used for Knowt (you can use your Apple ID's associated email or phone number to sign in).
If you forgot your password for your Apple ID, click here to reset it.
If you are still not able to log in with an email you expect to work, please send us a message through the built-in support chat with a list of possible emails you could have used to create an account. We may be able to check what email it is and reset things for you!
I usually log in with Facebook but it's not letting me in
Make sure you are signed in with the correct Facebook account used for Knowt (you can use your account's associated email or phone number to sign in).
If you forgot your password for your Facebook account, click here to reset it.
If you are still not able to log in with an email you expect to work, please send us a message through the built-in support chat with a list of possible emails you could have used to create an account. We may be able to check what email it is and reset things for you!
If you have any more questions, please feel free to reach out to our team using the built-in support chat.
Here's how to contact the team via our support chat:
After viewing an article (like this one) in our help center popup, press the back button in the top left of the popup.
Now that you've navigated back to the help screen, you can message us directly via the "Send us a message" button at the bottom of the popup:
