Subscriptions
How to cancel auto renewal
You will be auto-charged at the end of your billing cycle for the plan you have selected; if you don’t want to auto-renew, read the steps below to cancel auto-renewal for subscriptions in Knowt.
Steps to cancel auto-renewal
1
First Step
Go to the Knowt site and click the profile picture on the top right of the screen.
2
Second Step
Select settings and scroll down to Plans and click Cancel Subscription.
3
Third Step
Fill out the reason you’re cancelling your subscription.
4
Fourth Step
Submit cancellation!
If you’re eligible — you’ll receive an automatic refund based on our refund policy.
Refund policy
- Within 48 hours of renewal or initial subscription, we’ll refund you the full amount (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
- You can reach out up to 72 hours after in order to receive a 50% refund as well (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
Depending on your bank, it can take 5–10 business days to see the refund in your account.