Warning: You will be auto-charged for your plan at the end of your billing cycle. If you don't want to auto-renew, read the steps below to cancel auto-renewal for subscriptions in Knowt.
Steps to cancel auto-renewal
Go to the Knowt site and click the profile picture on the top right of the screen.
Select settings and scroll down to Plans and click Cancel Subscription.
Fill out the reason you're cancelling your subscription.
Submit cancellation!
If you're eligible, you'll receive an automatic refund based on our refund policy below.
Refund policy
Within 48 hours of renewal or initial subscription, we’ll refund you the full amount (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
You can reach out up to 72 hours after in order to receive a 50% refund as well (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
Depending on your bank, it can take 5–10 business days to see the refund in your account.
If you have any more questions, please feel free to reach out to our team using the built-in support chat.