We want to make sure you’re getting all you need from Knowt; follow these steps below to request a refund.

[IMPORTANT] Please note that we cannot provide refunds for purchases made on iOS or Android devices. If you need a refund on iOS or Android, please refer to this Apple article or this Android article for help with requesting your refund.

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Knowt website refund

Our refund policy is simple. If you believe you mistakenly signed up or renewed a paid Knowt subscription, please follow these steps:

1

First Step

Go to the Knowt site and click the profile picture on the top right of the screen.

2

Second Step

Select settings and scroll down to Plans and click Cancel Subscription.

3

Third Step

Fill out the reason you’re cancelling your subscription.

4

Fourth Step

Submit cancellation!

  • If you’re eligible — you’ll receive an automatic refund based on our refund policy.

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Refund policy

  • Within 48 hours of renewal or initial subscription, we’ll refund you the full amount (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
  • You can reach out up to 72 hours after in order to receive a 50% refund as well (minus the ~3.5% transaction fees incurred by Knowt for processing the refund).
Depending on your bank, it can take 5–10 business days to see the refund in your account.

If you are not eligible for a refund, please explain why you’d like one by contacting us.

How can I change my payment method?How can I fix an unauthorized charge?