Why is my file not in my files?
Wondering where your file has gone after moving it? Read more below!
I moved a file to my class and now I don’t see it
Did you move a file into your class? A file can only be in one spot at once. That’s why you don’t see it under the “My File” section anymore! When you move a file into your class, the location of the file changes to inside your class, rather than the “My File” section.
My files on Quizlet show up in both locations
On Quizlet you may have noticed that your file will show up in both locations (your library as well as the class); Knowt operates differently, and we make sure that your file is organized to only show up where you decided to move it. This way, you won’t experience any overlap and see the same file in different spots. To have your file moved back to “My Files” instead of a class, follow the steps below!
How to move a file back from a class to My Files
First Step
On the homepage, select the Classes tab right next to My Files.
Second Step
Third Step
Fourth Step
Click the more actions button (3 dots icon) located on the top right of the file card.
Fifth Step
Sixth Step
Seventh Step
That’s it! You should see your file back in the “My Files” section. Try refreshing your page to see it updated if it doesn’t appear instantly.
If you have any issues finding or moving your file, please contact us through the Knowt contact page. We’re here to help!