Chrome Extension is not working on my site?

Abheek Pandoh
Abheek Pandoh
  • Updated



We're so sorry about that -- let's try to figure out which of the issues, and solutions best fits why it won't work for you on this site: 


Check sites we support

First things first let's check what sites we currently support and sites we don't support just yet: 


  • YouTube
  • Canvas
  • Zoom
  • Panopto
  • Yuja

Popular sites we don't support yet: 

  • Echo360
  • Bluejeans
  • WebEx

There are definitely a lot more sites we don't support yet. If you believe your site isn't supported please make sure you've filled out the request form here: 


Check if your chrome extension is updated

To do this -- please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension. 

Now that you've done this -- please try the following steps: 

  1. Open the video you want to import
  2. Click the chrome extension 
  3. Import! 


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