Chrome extension is not working on Canvas?

Abheek Pandoh
Abheek Pandoh
  • Updated

 

We're so sorry about that -- let's try to figure out which of the issues, and solutions best fits why it won't work for you on Canvas

 

Check if your chrome extension is updated

To do this -- please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension. 

Now that you've done this -- please try the following steps: 

  1. Open the Canvas video you want to import
  2. Click the chrome extension 
  3. Import! 

If this still doesn't work please check the next section!

 

Check if your Canvas video has no transcript

Knowt currently does not support Canvas videos without transcripts through the chrome extension -- but you can download it and use it!. Here's how to download it:

  1. Play the video
  2. Download it to your device
  3. Upload the video on the Knowt site here
  4. Click select files
  5. Select the video you downloaded
  6. Click confirm, then click next

If you believe your problem doesn't fall into any of these situations please make sure you've filled out the request form here: https://airtable.com/appAACHP8uwnmZpZ4/shrxLD3Gju0ztQdCG 

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