Subscriptions Troubleshooting
If you purchased a plan but don't see it under your account, or if you don't think your newly purchased subscription is active, follow these steps!
First, make sure you're logged into the account you purchased the plan from (check your receipt for the email address if you're unsure!).
If you've made sure you're on the right account and are still having trouble, please send us a message using our support chat with a screenshot of your receipt and the email address associated with the account for which you purchased the plan.
Here's how to contact the team via our support chat:
After viewing an article (like this one) in our help center popup, press the back button in the top left of the popup.
Now that you've navigated back to the help screen, you can message us directly via the "Send us a message" button at the bottom of the popup:
