Chrome extension is not working for YouTube?

Abheek Pandoh
Abheek Pandoh
  • Updated

 

We're so sorry about that -- let's try to figure out which of the issues, and solutions best fits why it won't work for you on YouTube

 

Check if your chrome extension is updated

To do this -- please close your browser completely, and re-open it. This should automatically install the newest version of the chrome extension. 

Now that you've done this -- please try the following steps: 

  1. Open the YouTube video you want to import
  2. Click the chrome extension 
  3. Import! 

If this still doesn't work please check the next section!

 

Check if your YouTube site is not in English

While we've fixed up our chrome extension to support YouTube when it is not in English -- there can always be some edge cases where it doesn't work. So let's try changing the language by following these steps: 

  1. Open YouTube
  2. Click the profile picture in the top right
  3. Find "Language" in the dropdown
  4. Change the language to English (US)
  5. Open the YouTube you want to import
  6. Click the chrome extension 
  7. Import! 

If this still doesn't work please check the next section!

Check if your YouTube video has no transcript

Unfortunately if you've reached this step it's not good news... Knowt currently does not support YouTube videos without transcripts. Here's how to check if your video has no transcript:

  1. Open the YouTube video you want to import
  2. Under the video player, on the right there is a 3 dot menu button
  3. Click that button
  4. If you do not see a "Show transcript" option it is unfortunately without a transcript

If you believe your problem doesn't fall into any of these situations please make sure you've filled out the request form here: https://airtable.com/appAACHP8uwnmZpZ4/shrxLD3Gju0ztQdCG 

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